Community Crisis Response

Community Gatherings Following an Emergency

After a traumatic event, communities often need a place to come together. We facilitate safe, supportive gatherings where community members can ask questions, receive accurate information, share their experiences, and begin the healing process together. These gatherings promote connection, resilience, and hope during difficult times.

Post Crisis Re-processing

Healing doesn't begin when the incident is over—it begins when people have the opportunity to process it. We provide confidential, trauma-informed debriefings for first responders, agencies, and communities following critical incidents, helping individuals process what they've experienced while fostering resilience, connection, and recovery.

On scene support

Our trained crisis responders work alongside first responders to provide immediate emotional support and practical guidance to individuals, families, and witnesses affected by critical incidents. By caring for the people impacted, we allow emergency personnel to focus on the emergency while ensuring no one faces a crisis alone.

Taking care of others who may have experienced or witnessed a critical incident

Ask simple, yes/no questions or just provide direct comfort (hand them a cup of water and a plate of food rather than ask them if they want water, etc…)

Saying "I am so sorry for what happened" is okay but know you cannot fix anything and allowing them to sit in silence while you are present can be very helpful.

Protect them from the media, onlookers, insensitive colleagues/associates/acquaintances.

Meet his or her immediate physical needs and provide practical help. For example, offer to walk with them to get some fresh air, or ask if they need a jacket or blanket.

Facilitate social support. Provide access to a phone, contact supportive friends and family. Ask who they would like to have them there to support them (neighbors, friends, family, clergy).

Listen actively and supportively if he or she wishes to talk about the experience. If he or she does not wish to talk, respect his or her decision.

Offer access to information (if you have accurate information-don’t speculate or make things up to alleviate the stress), including information about the event.

Try to ground the person. Help him or her to identify specific goals, break tasks down into manageable sub-tasks, encourage a return to routine. At the same time, advise him or her not to undertake too many responsibilities or increase home or work task

Assist him or her to find sources of help and support such as professional counseling.

Normal reactions in the first few hours after the event:

Reaction is mainly physical and perceptual.
Related to ‘fight or flight' nervous responses.

Common Types of Reactions

Mild reactions: Persons fixate on what happened, are not aware of their surroundings, gag, have a lump in their throat or a heavy feeling in the stomach, feel like crying.

Intense reactions: Time warps (moves too fast or too slowly); individuals experience hearing distortions or visual disturbances (see in great detail or have tunnel vision); they have tremors or ‘the shakes'.

Tip
Allow yourself or others to be overwhelmed by any reactions.
Remember that any reactions are normal.
Do not stay alone or allow someone struggling to stay alone. Ask colleagues, friends or family to stay present.
Drink cold water or put a cold, wet cloth on neck to reset the nervous system.

Normal reactions in the first few days after the event:

Initially numb with few or overwelming feelings alternating. One can start to feel the impact of the incident as the brain begins to process it.
Reactions related to higher levels of stress.

Common Types of Reactions

Mild reactions: Brain Fog (not remembering why you went it a room, etc..), heart palpitations, stomach aches, heartburn, changes in bowel function (diarrhea or constipation), muscle aches, difficulty sleeping (very common), decreased sex drive.

Intense reactions: Recurring images or sensory aspects of the event and/or thoughts or images of previous events and traumatic experiences. Individuals may feel numb, disbelief, function on ‘auto-pilot'. They are inattentive, experience memory gaps, lose perspective. They are tense, irritable, feel isolated, feel no one cares or understands, are preoccupied by the event, can be highly sensitive.

Tip
Get plenty of sleep and rest.
If able, exercise vigorously. The body has been on high alert during the incident and needs to get rid of stress hormones.
Do not make major decisions. Give time to adjust.

Normal reactions 3-7 days after the event:

Fewer physical reactions; psychological and emotional reactions continue.

Common Types of Reactions

Mild reactions: Reactions seem abnormal outside the context of the event. Individuals may start to experience negative impacts on their family, friendships and work relationships.

Intense reactions: Individuals may have difficulty sleeping. They may have insomnia, or wake up suddenly; they may experience sexual difficulties. They may use alcohol or drugs to cope.

Individuals may have flashbacks, nightmares, feel a heightened sense of danger. They may have an increased startle response, and feel anger, blame,or guilt. They may isolate themselves, withdraw from social contact, feel alienated from people, avoid things associated with the incident. They may feel fear or anxiety about the future, feel numb, depressed, out of control, fear the event will recur. Family problems and misunderstandings may increase.

Tip

Spend time with trusted family members, friends and colleagues.
Tell your story, but only when you want and to whom you want. Wait until the timing feels right for you.
Try not to be critical actions or behavior during the incident. Remember, the brain goes into survival (fight, flight or freeze) mode during the incident..
Resume a routine.
Minimize use of alcohol, nicotine, caffeine and other drugs
Practice stress management and relaxation techniques.

Take your time. Recovery is a gradual process.
Reference: International Critical Incident Stress Foundation Inc.

Common reactions and what to expect from yourself and others

Community Crisis Response

Community Gatherings Following an Emergency

Post Crisis Re-processing

On scene support

Taking care of others who may have experienced or witnessed a critical incident

Ask simple, yes/no questions or just provide direct comfort (hand them a cup of water and a plate of food rather than ask them if they want water, etc…)

Saying "I am so sorry for what happened" is okay but know you cannot fix anything and allowing them to sit in silence while you are present can be very helpful.

Protect them from the media, onlookers, insensitive colleagues/associates/acquaintances.

Meet his or her immediate physical needs and provide practical help. For example, offer to walk with them to get some fresh air, or ask if they need a jacket or blanket.

Facilitate social support. Provide access to a phone, contact supportive friends and family. Ask who they would like to have them there to support them (neighbors, friends, family, clergy).

Listen actively and supportively if he or she wishes to talk about the experience. If he or she does not wish to talk, respect his or her decision.

Offer access to information (if you have accurate information-don’t speculate or make things up to alleviate the stress), including information about the event.

Try to ground the person. Help him or her to identify specific goals, break tasks down into manageable sub-tasks, encourage a return to routine. At the same time, advise him or her not to undertake too many responsibilities or increase home or work task

Assist him or her to find sources of help and support such as professional counseling.

Normal reactions in the first few hours after the event:

Reaction is mainly physical and perceptual.

Related to ‘fight or flight' nervous responses.

​ Common Types of Reactions

Tip Allow yourself or others to be overwhelmed by any reactions. Remember that any reactions are normal. Do not stay alone or allow someone struggling to stay alone. Ask colleagues, friends or family to stay present. Drink cold water or put a cold, wet cloth on neck to reset the nervous system.

​ Normal reactions in the first few days after the event:

Initially numb with few or overwelming feelings alternating. One can start to feel the impact of the incident as the brain begins to process it.

Reactions related to higher levels of stress.

Common Types of Reactions

Tip Get plenty of sleep and rest. If able, exercise vigorously. The body has been on high alert during the incident and needs to get rid of stress hormones. Do not make major decisions. Give time to adjust.​ Normal reactions 3-7 days after the event:

​

Fewer physical reactions; psychological and emotional reactions continue.

Common Types of Reactions

Tip

Common reactions and what to expect from yourself and others

Common Types of Reactions

Tip
Allow yourself or others to be overwhelmed by any reactions.
Remember that any reactions are normal.
Do not stay alone or allow someone struggling to stay alone. Ask colleagues, friends or family to stay present.
Drink cold water or put a cold, wet cloth on neck to reset the nervous system.

Normal reactions in the first few days after the event:

Tip
Get plenty of sleep and rest.
If able, exercise vigorously. The body has been on high alert during the incident and needs to get rid of stress hormones.
Do not make major decisions. Give time to adjust.

Normal reactions 3-7 days after the event: